Claims advice for passenger carriers

In the event of an incident likely to give rise to a claim under your policy, you should advise us immediately. This may be done by telephone or e-mail to any of the following:

Your insurers will require a substantial amount of information. If you can have as much as possible of the following available, it will greatly assist the smooth and prompt settlement of any claim.

Relating to the aircraft and passengers:

• Certificates of registration and airworthiness
• Flight plan, list of contents of flight operations bag including relevant AERAD or other routing/approach/let down charts
• Meteorological information/briefing to flight crew
• Passenger manifest – with details of nationality, sex and age, fatalities (including documents and details of identification, death certificates, and post mortem examinations), nature of non-fatal injuries, names and addresses of next-of-kin, hospital or funeral arrangements. Copies of correspondence with passengers, next-of-kin or their legal representatives and details of social security workmen’s claims
• Load/trim balance sheets or equivalent; details of CG etc; pre-flight maintenance check or clearance certificate
• Photographs of wreckage/damage to aircraft
• Flight crew licences; route training details
• Airframe/engine logbooks
• Transcript of RT comms between the aircraft and tower/approach ATC as relevant
• Transcript from CVR
• FDR readout and analysis if applicable/available
• Copy of flight coupons or other documents issued to passengers (with complete routing); passenger seating plan
• Charter manifest, copy airway bills; details of damage to mail/freight/baggage
• Certificates of maintenance; copy last check; copy of tech log; relevant extracts from flight/operations/maintenance manuals
• Documentation relating to ownership of hull and engines, purchase, leasing, charter and lien agreement
• Notices served by local National Civil Aviation Dept relating to investigation of the accident. Please ensure that no original document is retained by any investigation team without a clear copy being retained.
• General conditions of carriage of passengers and cargo, tariffs etc.
• Airframe hours
• Aircraft serial no/time since new
• Time since last major overhaul/last inspection
• Engine type/model plus serial numbers and hours
• List of radio and navigation equipment aboard

Relating to the flight crew:

Flight crew details required:

• Name/age/licence no and type/date of first issue
• Total flying hours/total time on type
• Date of last proficiency check
• Date of last route check
• Date of last medical/valid to
• Total flying time last 30 days/types flown
• Length of rest period to/from
• Flight crew reported operating/route problems

Full list of cabin crew

It will be necessary for insurers representatives to contact:

• Senior management/insurance personnel
• Senior operations/maintenance personnel
• Flight crew
• Technical personnel who arrived early at the site

Please have details of their identities/contact details and availability to hand.

Any components suspected of being the cause of the accident should be carefully preserved in co-operation with accident investigators. The components should not be released to any third party (including the manufacturer) without the consent of your insurers.

With regard to all third party personal injury, property and property damage claims, refer all correspondence to us.